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QUESTION 21
You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician. Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. (Choose three.)

A.    Goal metric
B.    Goal
C.    Rollup field
D.    Target
E.    Parent goal

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QUESTION 1
Your customer wants to purchase 1,000 units of your best-selling product. Which type of record in Microsoft Dynamics CRM should you create?

A.    Quote
B.    Order
C.    Opportunity
D.    Invoice